Resources

Financial, Cancellation & Acknowledgement of Considerate Care Policies

Financial Policy:_­­­­

Patients are required to provide upfront payments for all treatment visits at Restor Dental, as we are a non-assignment office. Estimates closely aligned with expected insurance coverage are provided; however, patients remain accountable for payment regardless of the insurance company’s benefit decisions. It’s understood that Restor Dental cannot guarantee payment from any independent third-party insurance company.

As a gesture of courtesy, Restor Dental will handle the submission of insurance claims on behalf of the patient so that you receive the reimbursement provided by your insurance plan. This means that after full payment has been made, we will electronically transmit your dental claims through CDAnet to your benefit’s carrier, as a courtesy to you. After your insurer has processed your claims, you will be directly reimbursed and receive any payments by your insurance company. Most insurance companies process the claims quickly and our patients tend to receive their reimbursements within a couple of days.

Please bring all medical and dental benefit information and cards to your visit so we can help submit your insurance claims on your behalf.

If patients require assistance or have inquiries about insurance policies or claims, the knowledgeable staff at Restor Dental is always available to provide guidance. The team can offer a complimentary benefits analysis to help patients gain a clearer understanding of their coverage within the dental office.

Payment Options:

Our fee structure is generally aligned with the Current Ontario Dental Association Fee Guide. We accept most major debit and credit cards and recommend using a rewards card to maximize your benefits, such as cashback or travel points.

CANCELLATION POLICY:

Patients acknowledge that a reservation deposit will be refunded if treatment cannot be completed and adequate notice is given. Recognizing that missed appointments have a negative impact on the practice and fellow patients awaiting care, it’s understood that failing to attend an appointment, arriving more than 15 minutes late, or canceling without at least 48 hours’ notice will result in a $50 missed appointment fee. This fee will be deducted from the reservation deposit. Repeated instances of such behavior may lead to the patient’s dismissal from Restor Dental. While recognizing that unforeseen circumstances and emergencies can arise, patients are urged to contact the office promptly to address any misunderstandings. 

ACKNOWLEDGEMENT OF CONSIDERATE CARE:

Patients acknowledge Restor Dental’s dedication to delivering the highest quality care in a comfortable setting. Patients understand their entitlement to respectful, considerate, and courteous treatment. Appointments are scheduled promptly, and accommodations for emergency care are consistently available. Security cameras recording both visual and audio inputs are in use throughout Restor Dental to ensure safety and protection for all. The dental team adheres to all regulations set forth by the relevant dental authority to maintain a clean and safe environment for all dental visits. Patients are aware that they have the right to seek a second opinion at any time and request copies of their digital X-rays without incurring extra fees. Privacy and confidentiality during discussions, examinations, and treatment are guaranteed.

Thank you for entrusting us with your dental care. We look forward to serving you with excellence.

If you have any questions about any of our policies or procedures, please do not hesitate to contact us at (437) 837-6070 or email us at hello@restordental.ca.

We aim to create an environment that fosters transparency and open communication so that you feel comfortable having discussions about your personalized treatment plan and costs. We believe in empowering you to make informed decisions about your oral health and encourage you to familiarize yourself with your insurance coverage.

We directly bill your insurance company making your visit seamless and hassle-free. We accept most dental insurance plans and can confirm if we accept yours before your first visit. We also offer flexible payment options including the convenience of credit card payments, giving you the opportunity to earn valuable rewards. This approach allows us to focus on delivering tailored treatment plans and exceptional dental care. Our dedicated team is always available to answer any questions and aid you throughout the process.